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Shipping policy

  • The customer will be emailed with tracking information when the package leaves our warehouse and it is the responsibility of the customer to arrange for receipt of package. Changes to the shipping address need to be made before your package leaves the warehouse. Please allow up to 9 business days for your package to arrive since there could be potential delays in shipping once the package has left our facility. We cannot guarantee any delivery dates but if provided with notice will do our best to meet your deadlines.
  • Southern Style OffRoad, LLC’s responsibility for damage terminates upon transfer to carrier. It is the responsibility of the customer to note any obvious damage to shipping container or pallet with the carrier at time of delivery. If you are sending your product to a third party (ie body shop) it is imperative that you or your agent inspect the package/pallet contents for damages prior to accepting the shipment. Freight companies will not pay for visible damages not noted at time of delivery.
  • Damage can occur during shipping which is why you must open and inspect your package/order. If a package appears to be damaged during shipping, the customer must notify the shipping driver or shipping facility immediately before opening to start a claim. Product damage whether visible or concealed must be reported to SSO within 48 hours of receipt of the package.  A claim will be filed on your behalf by SSO and the customer must provide pictures of the damage to the package, packing material, and products. Pictures should include all sides of box/pallet and multiple views of product damage clearly marked with a description of the damaged area.

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